ch14 - Chapter14 Leadership WhatIsLeadership? Leadership

Info iconThis preview shows pages 1–3. Sign up to view the full content.

View Full Document Right Arrow Icon
Chapter 14 Leadership What Is Leadership? Leadership Leaders versus Managers Leaders versus Managers Substitutes for Leadership * Leadership substitutes *subordinate, task, or organizational characteristics that make leaders redundant or unnecessary * Leadership neutralizers *subordinate, task, or organizational characteristics that interfere with a leader’s actions * Leaders don t always matter *Poor leadership is not the cause of every organizational crisis Leadership Substitutes  and Neutralizers Who Leaders Are and  What Leaders Do Leadership Behaviors Blake/Moulton Leadership Grid Situational Approaches to Leadership Putting Leaders in the Right Situation: Fiedler’s Contingency Theory Putting Leaders in the Right Situation: Fiedler’s Contingency Theory Leadership Style: Least Preferred Coworker * Leadership style is the way a leader generally behaves toward followers *seen as stable and difficult to change * Style is measured by the Least Preferred Co-worker scale (LPC) *relationship-oriented *task-oriented Leadership Style: Least Preferred Coworker Scale Situational Favorableness Situational Favorableness Matching Leadership Styles to Situations
Background image of page 1

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full DocumentRight Arrow Icon
WellPoint CEO Adopts  New Leadership Style Path-Goal Theory Basic Assumptions of Path-Goal Theory Path-Goal Theory Adapting Leader Behavior: Path-Goal Theory Leadership Styles * Directive *clarifying expectations and guidelines * Supportive *being friendly and approachable * Participative *allowing input on decisions * Achievement-Oriented *setting challenging goals Sue Nokes’ Leadership Style Translates into Customer Satisfaction *Sue Nokes, in charge of sales and customer service at T-Mobile, is charged with making sure customers are happy with their service. *She does this by making sure customer service reps at T-Mobile call centers are happy at their
Background image of page 2
Image of page 3
This is the end of the preview. Sign up to access the rest of the document.

Page1 / 5

ch14 - Chapter14 Leadership WhatIsLeadership? Leadership

This preview shows document pages 1 - 3. Sign up to view the full document.

View Full Document Right Arrow Icon
Ask a homework question - tutors are online