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Unformatted text preview: Chapter 16 Control Basics of Control The Control Process Setting Standards *A good standard must enable goal achievement *Listening to customers or observing competitors *Benchmarking other companies *Determine what to benchmark. *Identify the companies against which to benchmark. * Collect data to determine other companies performance standards . Corrective Action *Identify performance deviations *Analyze those deviations *Develop and implement programs to correct them Dynamic, Cybernetic Process Feedback, Concurrent, and Feedforward Control Feedforward Control Control Loss Is control worthwhile? Maybe, maybe not. Control Methods Control Methods Bureaucratic Control *Top-down control *Use rewards and punishment to influence employee behaviors *Use policies and rules to control employees *Often inefficient and highly resistant to change Objective Control Effective Output Control *Output control measures must be reliable, fair, and accurate. *Employees and managers must believe that they can produce the desired results. *The rewards or incentives tied to outcome control measure must be dependent on achieving...
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- Fall '10