balancescorecardsarah

balancescorecardsarah - The balance scorecard The balance...

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The balance scorecard The balance Scorecard Sarah Coulibaly AMBA 630 Professors Little and Riley June 12, 2011 i
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The balance scorecard Executive Summary I have worked for the World Bank Group during the summer of 2008 as a temporary assistant in the North Africa unit of Middle East and North Africa (MENA) department. The main goals of the World Bank are to reduce worldwide poverty and to help people help themselves and their environment by providing resources, sharing knowledge, building capacity and forging partnerships in the public and private sectors (About us, 2010). MNC01, the unit I used to work for is in charge of Morocco, Algeria, Tunisia and Malta. Since the objectives of MNC01 differ according to each country, the balanced scorecard only focuses on the unit’s objectives for Morocco. The development of Morocco’s objectives is based on four perspectives which are: mission accomplishment, customer, organizational learning, and operational learning. Firstly, the mission of MNC01 in Morocco is to provide financial and technical assistance in order to help the Moroccan government build the country therefore, I have used the amount of loans made to Morocco by the world bank as means of measurement of MNC01’s mission accomplishment in the country. Secondly, the Moroccan people and government which are the customers expect the World Bank to help them improve their country as a result; I have used the country’s data and statistics as indicators of the customer satisfaction with the Bank’s services. Thirdly, I have used data that measures the effectiveness of the Bank’s projects in Morocco in order to evaluate organizational learning. Finally, I have used the costs of the Bank’s projects in Morocco to measure operational efficiency. ii
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The balance scorecard iii
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The balance scorecard Introduction Kaplan & Norton (1996) assert that, the balanced scorecard is a performance measurement system which “enables company to track financial results while simultaneously monitoring progress in building the capabilities and acquiring the intangible assets they would need for future growth” (p.150). Although the balanced scorecard was originally designed to be applied to private businesses; it can also be adapted to serve the public sector. This paper will examine the Morocco’s balanced scorecard of MNC01, the Maghreb unit of the World Bank Group. Context MNC01 is the North Africa unit of the Middle East and North Africa (MENA) department of the World Bank Group. The World Bank mission is to eliminate poverty and promote sustainable development by providing financial and technical assistance to countries (About us, 2010). The MNC01 unit is in charge of Morocco, Algeria, Tunisia
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This note was uploaded on 08/05/2011 for the course MBA 640 taught by Professor Etedt during the Spring '09 term at Maryland.

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balancescorecardsarah - The balance scorecard The balance...

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