ERP-ChangeMgmt-rev2

ERP-ChangeMgmt-rev2 - Change Management Ronald E....

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1 ERP Executive Seminar Lessons Learned from ERP Program Management Change Management Ronald E. Giachetti, Ph.D. Associate Professor Industrial and Systems Engineering Florida International University August 18, 2006 Slide 2 Change management s What is it? Simply defined: buy-in and acceptance accompanying changed ways of acting and doing s A ‘successful’ ERP CM program ERP is accepted, accomplished by early engagement of users and transfer of ownership to users s What are lifecycle phases Readiness, education, communication 3
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August 18, 2006 Slide 3 CM to the US Army The change management Strategy concerns all changes that have an impact on Army personnel and is included as part of the scope of the Army BMA for an ERP or CBPI programs These changes may require communication , buy-in , changes in technical and non-technical job skills requirements, education, organizational restructuring , cultural or performance management adjustment to help ensure that the ERP or CBPI program is implemented successfully In other words, it concerns any change requiring people, an organization’s most important asset, to do things in a significantly new way causing them to ask the questions “why do I have to do this?” and “how will the organization support me in this now and in the future?” One of the keys to a successful ERP or CBPI programs is a solution that simultaneously addresses people, process and technology to support the Army’s mission, vision and strategy http://www.army.mil/escc/cm/overview.htm August 18, 2006 Slide 4 CM objectives To increase the likelihood that all Army BMA personnel and external stakeholders impacted by an ERP or CBPI program, or having influence on the program , support the program objectives, understand the impact of the program on them, are committed to its success and understand the role that they are to play in helping to implement the new ERP system or business processes. http://www.army.mil/escc/cm/overview.htm Objectives •Sponsorship •Performance Measurement •Two-way communications •Education •Organization structure •Personal implications&
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August 18, 2006 Slide 5 Can We Maintain the Status Quo? August 18, 2006 Slide 6 ERP Introduces Change s Organizational change Responsibilities, roles, power s Infrastructure change
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August 18, 2006 Slide 7 Types of Organizational Change Programs s Structural change (e.g., a ‘machine model of organization’) Organization parts are sets of functional parts Management shifts, eliminates, changes the parts Driven from the top down Examples: mergers, acquisitions, divestiture s
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This note was uploaded on 08/07/2011 for the course ERP 2000 taught by Professor Giachetti during the Spring '11 term at FIU.

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ERP-ChangeMgmt-rev2 - Change Management Ronald E....

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