ERP-Training-v1

ERP-Training-v1 - User Training Ronald E. Giachetti, Ph.D....

Info iconThis preview shows pages 1–5. Sign up to view the full content.

View Full Document Right Arrow Icon
1 July 10, 2007 1 ERP Methodology and Project Management User Training Ronald E. Giachetti, Ph.D. Associate Professor Industrial and Systems Engineering Florida International University July 10, 2007 Slide 2 "I hear, I know. I see, I remember. I do, I understand." (Confucius, 551 BC-479)
Background image of page 1

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full DocumentRight Arrow Icon
2 July 10, 2007 Slide 3 Agenda s Importance of training s Training theory s Training best practices s Training deliverables s Training and project management July 10, 2007 Slide 4 Importance of Training s Training traditionally under-budgeted Typically 6% of budget; 11% of actual 1 If you do not customize, training even more important 1 Force employees to learn new methods The cause of the “1 st year dip” Those who learn stay; those who don’t leave (the source of ERP savings) 1. Olsen, D. (2004) “Reasons for and against ERP System Adoption, Enterprise Architectures Conference, Stockholm.
Background image of page 2
3 July 10, 2007 Slide 5 Stages in the ERP Journey Design Implementation Stabilization Continuous Improvement Transformation performance Life Cycle (Ross 2001) Based on a survey of how companies managed the ERP implementation July 10, 2007 Slide 6 Training s Develop specific training approaches and methods to impart specific levels of knowledge ultimately into the end- user’s mental model. Type of Tools (ERP) Type of End- User Training Methods Levels of Knowledge Command-based Tool procedural Business procedural Tool conceptual Business motivational
Background image of page 3

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full DocumentRight Arrow Icon
4 July 10, 2007 Slide 7 Types of Training Business purpose of the system (i.e., integration, competitive advantage). Reason to use Business motivational Understanding workflow of the whole process and the organizational impacts. The big picture of what to do with the tool Tool conceptual Learning to complete an entire business process (i.e., procurement) Application of tool procedures to a task Business procedural Learning the steps to enter and recall transaction data Combining commands to complete tasks Tool procedural Learning the nuances of the system interface Syntax and semantics Command Based ERP System Focus Focus Knowledge Level July 10, 2007 Slide 8 Mental Models s “a mental model is a representation formed by a user of a system and/or
Background image of page 4
Image of page 5
This is the end of the preview. Sign up to access the rest of the document.

This note was uploaded on 08/07/2011 for the course ERP 2000 taught by Professor Giachetti during the Spring '11 term at FIU.

Page1 / 11

ERP-Training-v1 - User Training Ronald E. Giachetti, Ph.D....

This preview shows document pages 1 - 5. Sign up to view the full document.

View Full Document Right Arrow Icon
Ask a homework question - tutors are online