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Unformatted text preview: 137 Cisco Unity Express 3.0 CLI Administrator Guide OL-14010-01 Configuring Auto Attendants Last Updated: June 21, 2007 This chapter contains the following procedures for configuring Cisco Unity Express system components: • “Configuring and Managing the Auto-Attendant Application” section on page 137 • “Configuring Auto-Attendant Scripts” section on page 145 Configuring and Managing the Auto-Attendant Application After the Cisco Unity Express software is installed on the system, the auto-attendant application that ships with Cisco Unity Express must be configured using the procedures described in this section. Default Prompts The administrator can download, copy, and upload only the following prompts: AAWelcome.wav , AAHolidayPrompt.wav , AABusinessOpen.wav , and AABusinessClosed.wav . To customize the default welcome prompt, see “Customizing the Default Auto-Attendant Welcome Prompt” on page 143 . Triggers After you configure the auto-attendant application, you must configure the system must to start the auto-attendant application when a specific signal, or trigger, is invoked. The trigger is a telephone number and can be configure for either the SIP or JTAPI subsystems. When a caller dials a specified telephone number, the SIP or JTAPI subsystem starts the auto-attendant application. To configure SIP and JTAPI triggers for the auto-attendant application, see “Managing Triggers” on page 64 . Cisco Unity Express supports a maximum of 8 SIP triggers for all applications combined. This applies to the NME-CUE, NM-CUE-EC, NM-CUE, and CUE-AIM. See “Advanced Configuration” on page 195 for procedures to configure multiple triggers for an application. This configuration is required for Cisco Unified CME and Cisco Unified Communications Manager (SRST mode). Configuring Auto Attendants Configuring and Managing the Auto-Attendant Application 138 Cisco Unity Express 3.0 CLI Administrator Guide OL-14010-01 Default Auto-Attendant Script aa.aef The default auto-attendant script provided with Cisco Unity Express is named aa.aef . This file resides in the system directory, and cannot be downloaded, copied, or uploaded. This default auto-attendant application is also known as the “system script” or “system AA.” This default script supports basic functions such as dial-by-extension, dial-by-spelling username, and call operator functions. If additional functionality is required, then you must create a customized auto-attendant script. The aa.aef script supports holiday lists and business-hours schedules. When a call reaches the auto attendant, the system checks if the current day is a holiday. If it is, the system plays a holiday prompt called AAHolidayPrompt.wav , which states “We are closed today. Please call back later.” The script then executes the next operation in the script....
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- Spring '11
- Filename extension, Audio file format, WAV, Cisco Unified Communications Manager, Automated attendant, Cisco Unity Express