CallMgr Troubleshooting DayOne

CallMgr Troubleshooting DayOne - CUCM Troubleshooting...

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Unformatted text preview: CUCM Troubleshooting Instructor: Bill Benninghoff bbenning@cisco.com 972-813-4963 Class Agenda Tuesday through Thursday from 10 am to 5 pm and Friday from 10 am to 12 noon Day One: CUCM interfaces and Reading Ccm trace Day Two: CUCM Software Architecture and Reading Sdl trace Day Three: Troubleshooting CUCM Crashes Day Four: Performance Issues and wrap-up Path to shared files: \\rch-filer03a\users- b\bbenning\published\CallManager_TrainingFiles CUCM Case Escalation Urgent case comes into TAC TAC may escalate to Conrad Zgliczynskis cap team using the VTG escalation tool: http://v-projects/Escalation/MainPage.aspx?Link=Home Conrads engineer may escalate to the mail-evvbu-de email alias (Bill Benninghoffs team based in Richardson, Texas USA) Bills team will engage code owners as necessary to help get to the root of the issue If it is a new problem a DDTS will be opened by TAC The code owner will make code changes Code changes are incorporated into an Engineering Special build of CUCM (or an SR build) which is tested internally and then made available to the customer CUCM Interfaces Interface to the IDS database (MSSQL in windows) Interface to ip phones (Skinny and SIP) and unity ports Interface between CMs (ICCS) Interface to MGCP gateways Interface to H323 gateways Interface to SIP trunks Interface to CtiManager and Applications (IVR, IPCC, CVP, ) Interface to another CUCM cluster (ICT) Interface to Aupair/Dbmon (change notifications) CUCM Interfaces Publisher and Subscriber relationship (database in 4.x, 5.x) Skinny devices download firmware from Tftp server Primary and Secondary relationship (device registrations CM listens on tcp port 2000) CMs listen for sdl messages from other ccms and from CtiManager on tcp port 8002 Publisher Server Subscriber Server Two Subscriber Server One SQL r/w SQL r/o SQL r/o Local Area Network Skinny Devices Skinny Devices Tftp server 8002 2000 CUCM Interfaces (Db) CUCM Interfaces Database Layers 5.x and 6.x CUCM Interfaces (Db) CUCM Interfaces (Db) User Facing Features in 6.x (Db writes) Call Forward All (CFA) Message Waiting Indication (MWI) Privacy Enable/Disable Do Not Disturb Enable/Disable (DND) Extension Mobility Login (EM) Hunt Group Logout Device Mobility CTI CAPF status Credential access and authentication CUCM Interfaces (Db) CUCM Interfaces (Db) CUCM Interfaces Publisher and Subscriber relationship (database) in 4.x and 5.x Skinny devices download firmware from Tftp server Primary and Secondary relationship (device registrations CM listens on tcp port 2000) CMs listen for sdl messages from other ccms and from CtiManager on tcp port 8002 Publisher Server Subscriber Server Two Subscriber Server One SQL r/w SQL r/o SQL r/o Local Area Network Skinny Devices Skinny Devices Tftp server 8002 2000 CUCM Interfaces Skinny Interface (cisco proprietary)...
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CallMgr Troubleshooting DayOne - CUCM Troubleshooting...

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