Unformatted text preview: conversations between the agent and the customer. Cisco Unified Communications Manager Administration Configuration Tips Perform the following steps to configure monitoring and recording: 1. Turn on IP phone built-in bridge (BIB) to allow monitoring or recording. 2. Add user for monitoring or recording application. 3. Add user to groups that allow monitoring and recording. 4. Configure tones for monitoring or recording. 5. Configure DN for monitoring calling search space. 6. Enable recording for a line appearance. 7. Create recording profile. 8. Create a SIP trunk that points to the recorder. 9. Create a route pattern for the recorder. 10. Create recorder redundancy....
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- Spring '11
- Cisco Unified Communications Manager, communications manager, Cisco Unified Communications, Unified Communications Manager