Test 1 Things To Consider
Introduction and Chapter 1
For each managerial level of the traditional organizational pyramid, identify and
(a) major tasks or responsibilities of managers,
(b) types of decisions made and functions performed, with examples,
(c) characteristics of data and information needs, and
(d) types of supporting information systems.
Operational managers are responsible for daily operations. They make relatively simple
decisions that affect only their departments in the short run. Workers at the bottom of the
organizational hierarchy use point-of-sale (POS) terminals, order entry systems, and other
transaction-processing systems (TPSs) to enter data at its source at the time transactions take
Middle managers must solve problems that are typically more complex and non-routine than
those faced by operational managers. Their decision-making tasks require significantly more
data. Therefore, they use computer-based decision aids, including decision support systems
(DSSs) and expert systems (ESs), to assist them.
Strategic managers make decisions that affect the entire organization, or large parts of it, and
leave an impact in the long run. For example, such decisions may include merging with and
acquiring other companies, opening branches overseas, developing a completely new product or
service, moving operations to the internet, or recommending a major restructuring of an
In addition to the more traditional DSSs and ESs, executive information systems (EISs) provide
managers with timely and concise information about the performance of their organization
Identify and briefly describe the elements of the systems theory based framework.
which includes data from basic business transactions and internal databases, process which
involves calculating, updating and merging, and output which involves transaction documents,
basic reports, and databases. The goal is to automate repetitive information processing activities
and the result is increased speed, increased accuracy, reduced costs, greater efficiency.
3. Define/explain each of the following terms.
business intelligence (BI)-
The information and software that helps process data into
controlling and monitoring
- controlling consists of monitoring and taking action. Monitoring is
knowning what is happening.
- refers to the amount of data from which information is extracted, in terms of the
number of organizational units supplying data or the length of time the data cover
-a decision is a commitment to act. A decision is made when a person has to
select a course of action from several possible courses
degree of structure
- The more structured and routine the data is the more lower level
management it is while the more unstructured the data is the more upper level management will
use it to make decisions
-usually includes moving images that represent either the speed or
direction of changes happening in real time