GSChapter_1_study_guide

GSChapter_1_study_guide - WCOB 2023 Test 1 Things To...

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WCOB 2023 Test 1 Things To Consider Introduction and Chapter 1 1. For each managerial level of the traditional organizational pyramid, identify and describe the: (a) major tasks or responsibilities of managers, (b) types of decisions made and functions performed, with examples, (c) characteristics of data and information needs, and (d) types of supporting information systems. Operational managers are responsible for daily operations. They make relatively simple decisions that affect only their departments in the short run. Workers at the bottom of the organizational hierarchy use point-of-sale (POS) terminals, order entry systems, and other transaction-processing systems (TPSs) to enter data at its source at the time transactions take place Middle managers must solve problems that are typically more complex and non-routine than those faced by operational managers. Their decision-making tasks require significantly more data. Therefore, they use computer-based decision aids, including decision support systems (DSSs) and expert systems (ESs), to assist them. Strategic managers make decisions that affect the entire organization, or large parts of it, and leave an impact in the long run. For example, such decisions may include merging with and acquiring other companies, opening branches overseas, developing a completely new product or service, moving operations to the internet, or recommending a major restructuring of an organization. In addition to the more traditional DSSs and ESs, executive information systems (EISs) provide managers with timely and concise information about the performance of their organization 2. Identify and briefly describe the elements of the systems theory based framework. Input which includes data from basic business transactions and internal databases, process which involves calculating, updating and merging, and output which involves transaction documents, basic reports, and databases. The goal is to automate repetitive information processing activities and the result is increased speed, increased accuracy, reduced costs, greater efficiency. 3. Define/explain each of the following terms. business intelligence (BI)- The information and software that helps process data into “intelligence” software controlling and monitoring - controlling consists of monitoring and taking action. Monitoring is knowning what is happening. data scope - refers to the amount of data from which information is extracted, in terms of the number of organizational units supplying data or the length of time the data cover data source- decision making -a decision is a commitment to act. A decision is made when a person has to select a course of action from several possible courses degree of structure - The more structured and routine the data is the more lower level management it is while the more unstructured the data is the more upper level management will use it to make decisions dynamic representation -usually includes moving images that represent either the speed or direction of changes happening in real time
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GSChapter_1_study_guide - WCOB 2023 Test 1 Things To...

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