01-Intro_print

01-Intro_print - Operations Management: Why Should You...

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Operations Management: Why Should You Care? Ronald S. Lau, Ph.D. HKUST ISOM
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Introduction Demand Forecasting Quality Management Strategic Design Capacity and Revenue Management Manufacturing System Design Issues Inventory Management Best Practices and Improvement Service System Design Issues Resource Planning and Control Project Management Why OM? Corporate Social Responsibility and Sustainability Direct and Design Plan and Control Develop 2
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Intended learning outcomes Introduction Explain the nature / importance of operations management in an organization Describe operations as a value-added transformation process Define operational performance using the productivity and value concepts List some contributions of operations management in corporate and social sustainability
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4
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Operations management is about… Managing the resources to produce and deliver products and/or services Core functions Design and development Marketing
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This note was uploaded on 08/10/2011 for the course ISOM 111 taught by Professor Hu,inchi during the Spring '10 term at HKUST.

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01-Intro_print - Operations Management: Why Should You...

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