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Unformatted text preview: more effective ways to communicate messages within the company I work for, especially the negative ones. For instance, staying positive is a good way to convey negative messages to my superiors or subordinates. Staying positive does not mean lying, hiding problems, or reporting inaccurate or incomplete information to my superiors. It simply means, after I reported basic answers to their basic questions (i.e. who, what, where, why, when), I would show them that something has already been done or is in progress in order to take care of that particular problem. I also think that the negative message should have minimal finger pointing and if there is any criticism it should always be constructive. Reference: Locker, K.O., and Kienzler, D.S. (2008). Business and administrative communication (8 th ed.). Boston: McGraw-Hill....
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- Spring '10
- Communications, Oral Communication, negative messages, locker, effective ways