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dq2_week1_COM285 - more effective ways to communicate...

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Thread for Week 1 - Discussion Question #2 Communication can be either written or oral. What type of written and oral communication do you receive in your workplace? What information do these communications convey, and are there more effective ways to deliver these messages? Locker and Kienzler (2008) stated that “business depends on communication” (p.4). Most (if not all) organizations use communication to deliver information, services, and get work done. For instance, in my workplace I mainly utilize oral communication through phone conversations as I work from home; however, I also receive letters, reports, and tons of email messages. On a few occasions, I also have to attend face-to-face meetings. Sometimes I also receive pictures and computer graphics that are considered nonverbal communication. Written and oral communication may convey positive or negative messages. I think there are
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Unformatted text preview: more effective ways to communicate messages within the company I work for, especially the negative ones. For instance, staying positive is a good way to convey negative messages to my superiors or subordinates. Staying positive does not mean lying, hiding problems, or reporting inaccurate or incomplete information to my superiors. It simply means, after I reported basic answers to their basic questions (i.e. who, what, where, why, when), I would show them that something has already been done or is in progress in order to take care of that particular problem. I also think that the negative message should have minimal finger pointing and if there is any criticism it should always be constructive. Reference: Locker, K.O., and Kienzler, D.S. (2008). Business and administrative communication (8 th ed.). Boston: McGraw-Hill....
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