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Unformatted text preview: disagreements, penalize other team members, and threaten the group’s survival (Rue & Byars, 2004). Locker and Kienzler (2008) also suggested additional techniques in preventing or resolving conflict such as discussing issues as they arise within the group, rather than to keep going until one more team member will explode. Usually, issues arise because some team members may not feel appreciated or respected by the other team members. An excellent way to prevent or resolve this issue is for the leader to set some time for positive observations. References: Locker, K.O., and Kienzler, D.S. (2008). Business and administrative communication (8 th ed.). Boston: McGraw-Hill. Rue, L.W. and Byars, L.L. (2004). Supervision: key link to productivity (8 th ed.). New York: McGraw-Hill/Irwin....
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- Spring '10
- Psychology, team members, group norms, Rue & Byars