assignment_week4_com285R

assignment_week4_com285R - Business Writing Portfolio 1...

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Business Writing Portfolio Business Writing Portfolio STUDENT'S NAME University of Phoenix COM285 Business Communications INSTRUCTOR DATE COM285 1
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Business Writing Portfolio Business Writing Steps The primary goal of a negative message is to convey the bad news to the audience. In business writing portfolio, the audience includes: retail customers and the public, store managers, and store employees. Below are the steps that describe how to proceed when writing a negative message to the above audience: Client and Customers Give the bad news first as it will force the audience to read the letter. Give the negative information clearly and one time to avoid that the communicator will have to write additional letters. Provide a reasonable justification as it will prepare the audience to receive the negative message or a possible refusal. Evaluate if an alternative or compromise is available. Conclude the negative message with a positive statement.
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assignment_week4_com285R - Business Writing Portfolio 1...

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