dq2_week4_com285R - once The writer must provide an...

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In your opinion, when can or must negative messages be delivered using these methods of  communication: face-to-face, telephone, printed mail, and e-mail? Provide examples and refer  to the readings and your own experiences to support your opinion. Based on my experience, I have seen the commander of my company to fly from Kuwait to Iraq or Afghanistan just to communicate to a section lead that he was no longer in charge of that section. He always states that situations like that must be done face-to-face. Printed mail and emails can be used to convey a negative message if we are reaching customers or other large audiences. Negative messages should be written in the first part of the letter; clearly and all at
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Unformatted text preview: once. The writer must provide an alternative, if available, and close the email or the letter with a positive statement. I would use phone calls to deliver negative messages that may require a prompt response by upper management. For instance, there was a fire in one of the shops in the warehouse my shop is in. One of the soldiers from another shop was seriously injured in that fire. I had to deliver that negative message to my commander and it was 2100hrs. In that case, I used the phone as it allows me to reach him promptly and discuss on how the situation should be handled. The only part that I do not like of this method is that it does not leave paper trails as e-mails or printed mails do....
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