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Unformatted text preview: once. The writer must provide an alternative, if available, and close the email or the letter with a positive statement. I would use phone calls to deliver negative messages that may require a prompt response by upper management. For instance, there was a fire in one of the shops in the warehouse my shop is in. One of the soldiers from another shop was seriously injured in that fire. I had to deliver that negative message to my commander and it was 2100hrs. In that case, I used the phone as it allows me to reach him promptly and discuss on how the situation should be handled. The only part that I do not like of this method is that it does not leave paper trails as e-mails or printed mails do....
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- Spring '10