delegation_1,392words

delegation_1,392words - Delegation 1 Delegation Student_...

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Delegation Delegation Student________ Axia College of University of Phoenix MGT 330 Management Theory, Practice and Application Instructor__________ Date ________ MGT330 1
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Delegation Delegation John Kimble is a regional property supervisor for California Commercial Investment Group (CCIG). About a month ago, he delegated to a property manager the assignment of recording payments made by tenants for the buildings Mr. Kimble supervises. Further, he delegated to the employee the assignment of notifying all the tenants who had outstanding balances. A few days ago, the director of the company contacted Mr. Kimble regarding a tenant who had not paid the rent for the past three months; the director asked why the tenant had not been evicted yet. Mr. Kimble explained to the director that several days ago he had already instructed the property manager to contact the attorney to initiate the eviction process. Mr. Kimble could not explain to the director what had caused the eviction process to be delayed. After a bit of research, Mr. Kimble found out that the property manager, who notified the tenants of their outstanding balances, was receiving calls from them requesting an extension for their payments and the property manager had granted them as he thought he was empowered to take management decisions. As a result of Mr. Kimble’s ineffective delegation, CCIG ended up increasing their losses as the eviction process was delayed. Ineffective delegation decrease productivity and it does not help employees grow professionally as it does not allow assignation of the jobs to employees who best suit the tasks. This research paper will discuss the concept of delegation as well as the necessary skills managers should have in order to delegate effectively. Further, it will focus on how regional managers at CCIG delegate as part of their management responsibilities and how delegation could be used more effectively in the planning of CCIG activities. MGT330 2
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Delegation What is Delegation? “Delegation is the process of giving decision-making authority to lower-level employees” (Camp & Simmering, 2006, p. 174). Delegation is strictly related to the concept of empowerment which occurs every time an upper-level employee decides to share power with a lower-level employee. Delegation allows entrusting the authority but not the responsibility; indeed, the upper-level employees who delegates ultimately remains responsible for their successes. The
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This note was uploaded on 08/10/2011 for the course MGT 330 taught by Professor P during the Spring '10 term at University of Phoenix.

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delegation_1,392words - Delegation 1 Delegation Student_...

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