2010 Certification Handbook

2010 Certification Handbook - 2011 CERTIFICATION HANDBOOK...

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1 2 011 CERTIFICATION HANDBOOK PHR ® | SPHR ® | GPHR ®
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EXAM PERIODS AND APPLICATION DEADLINES Exam Testing Dates Applications Accepted Without Late Fee Applications Accepted With Late Fee* SPRING PHR/SPHR May 1 – June 30, 2011 Jan. 10 – March 11, 2011 March 12 – April 15, 2011 GPHR/CA May 1 – May 31, 2011 Jan. 10 – March 11, 2011 March 12 – April 15, 2011 WINTER PHR/SPHR Dec. 1, 2011 – Jan. 31, 2012 July 11 – Oct. 7, 2011 Oct. 8 – Nov. 11, 2011 GPHR/CA Dec. 1 – 31, 2011 July 11 – Oct. 7, 2011 Oct. 8 – Nov. 11, 2011 EXAM FEES PHR SPHR GPHR PHR-CA/SPHR-CA HR professional US$300 US$425 US$425 US$325 SHRM Members US$250 US$375 US$375 US$275 Exam fees include a US$75 nonrefundable application fee. *A US$75 nonrefundable late fee will be applied on applications.
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3 INTRODUCTION Certification Overview ±. ....................................................................................................................................................................................................... 1 Choosing the Appropriate Exam . ....................................................................................................................................................................................... 2 PHR, SPHR and GPHR Exam Overview . .......................................................................................................................................................................... 3 APPLYING FOR THE EXAM Eligibility Requirements . .................................................................................................................................................................................................... 5 Recertification Requirements . ............................................................................................................................................................................................ 6 Exam Periods, Application Deadlines and Fees . ................................................................................................................................................................ 6 Payment Methods . .............................................................................................................................................................................................................. 7 Optional Service Fees . ......................................................................................................................................................................................................... 8 Special Accommodation Requests . ..................................................................................................................................................................................... 8 Test Center Locations . ......................................................................................................................................................................................................... 8 Application . ......................................................................................................................................................................................................................... 8 AFTER APPLYING FOR THE EXAM Checking the Application Status . ..................................................................................................................................................................................... 10 Application Audits . ........................................................................................................................................................................................................... 11 Exam Scheduling .............................................................................................................................................................................................................. 11 Updating Contact Information . ....................................................................................................................................................................................... 11 Exam Level Changes . ........................................................................................................................................................................................................ 11 Exam Reschedules, Cancellations and Refunds . .............................................................................................................................................................. 12 STUDYING FOR THE EXAM PHR, SPHR and GPHR Exam Preparation . .................................................................................................................................................................... 14 ON EXAM DAY Presenting Positive Proof of Identity . .............................................................................................................................................................................. 16 Test Center Rules . .............................................................................................................................................................................................................. 16 Test-Taking Tips . ............................................................................................................................................................................................................... 17 AFTER THE EXAM Receiving Exam Results . ................................................................................................................................................................................................... 18 About Scoring and Score Reports . ................................................................................................................................................................................... 18 Retaking the Exam . ........................................................................................................................................................................................................... 19 Recertification . .................................................................................................................................................................................................................. 19 Duplicate Score Reports/Replacement Certificates . ........................................................................................................................................................ 19 Review of Exam Score . ...................................................................................................................................................................................................... 20 APPENDIX A – PHR AND SPHR KNOWLEDGE BASE ........................................................................................................................ 21 APPENDIX B – GPHR KNOWLEDGE BASE ............................................................................................................................................... 26 APPENDIX C – FORMS ......................................................................................................................................................................................... 31 APPENDIX D – INTERNATIONAL EXAM DELIVERY .............................................................................................................................. 41 APPENDIX E – CODE OF ETHICAL AND PROFESSIONAL RESPONSIBILITY ........................................................................ 44
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1 INTRODUCTION CERTIFICATION OVERVIEW The Human Resource Certification Institute administers four exams: •± PROFESSIONAL IN HUMAN RESOURCES (PHR) —Designed for HR professionals whose primary responsibilities are tactical rather than strategic, who focus on HR program implementation rather than creation and who function primarily within the HR department rather than organization wide. •± SENIOR PROFESSIONAL IN HUMAN RESOURCES (SPHR) —Designed for HR professionals whose primary responsibilities involve designing and planning HR policies and practices and whose decisions have an impact both within and outside the organization. •± GLOBAL PROFESSIONAL IN HUMAN RESOURCES (GPHR) —Designed for HR professionals with cross-border responsibilities who develop and implement international HR strategies that affect international HR assignments and operations. •± PHR-CA AND SPHR-CA —Designed for HR professionals with job responsibilities in the state of California. Applicants must have a current PHR or SPHR to qualify (see www.hrci.org for more information).
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2010 Certification Handbook - 2011 CERTIFICATION HANDBOOK...

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