Chapter 9&11 - Written Report

Chapter 9&11 - Written Report - CHAPTER 9: EMPLOYEE...

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CHAPTER 9: EMPLOYEE ATTITUDES AND THEIR EFFECTS Human Behavior in Organization By John Newstrom The Nature of Employee Attitudes *Attitudes – are the feelings and beliefs that largely determine how employees will perceive their environment, commit themselves to intended actions, and ultimately behave. Employee Predispositions: a.) Positive affectivity: people that are optimistic, upbeat, cheerful, and courteous b.) Negative affectivity: people that are generally pessimistic, downbeat, irritable, and even abrasive. JOB SATISFACTION: is a set of favorable or unfavorable feelings and emotions with which employees view their work. NATURE & EFFECTS OF JOB SATISFACTION: 1.) Elements - affective attitude (feelings) - objective thought (belief) - behavioral intentions (intentions) 2.) Individual Focus - Morale : describing overall group satisfaction 3.) Overall or Multidimensional 4.) Stability of Job Satisfaction - job satisfaction is dynamic 5.) Environmental Impact - Spillover effect : impact of job satisfaction on life satisfaction, and vice versa 6.) Importance - supervisors need to be alert to subtle clues about employee satisfaction levels 7.) Level of Job Satisfaction - about half of all workers are satisfied - level of job satisfaction across groups is not constant, but it is related to a number of variables (age, occupational level, and organizational size)
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Some Related Elements of Life Satisfaction JOB INVOLVEMENT: is the degree to which employees immerse themselves in their jobs, invest time and energy in them, and view work as a central part of their overall lives. ORGANIZATIONAL COMMITMENT: or employee loyalty is the degree to which an employee identifies with the organization and wants to continue actively participating in it. Factors that Inhibit and that Stimulate Employee Commitment: INHIBITING FACTORS STIMULATING FACTORS Excessive blaming Clarity of rules and policies Insincere gratitude Investments in employees (training) Failure to follow through Respect and appreciation for efforts Inconsistencies and incongruities Employee participation and autonomy Inflated egos and bullying Making employees feel valued
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WORK MOODS : employees’ feelings about their jobs that can change within a day, hour, or minute. - can be described as ranging from negative to positive and from weak to strong and intense - STRONGLY POSITIVE WORK MOODS: visible in workers’ energy, passion, vitality, and enthusiasm; important to a manager - directly affected by managerial actions Effects of Employee Attitudes *Positive Job Attitudes - Helps predict constructive behaviors *Negative Job Attitudes - Helps predict undesirable behaviors - Psychological Withdrawal: emotional detachment from one’s job, such as engaging in daydreaming Outcomes of Satisfaction and Dissatisfaction on Job: 1.) Employee Performance - Performance-satisfaction-effort loop: flow model that show the directional relationship between performance, satisfaction, and effort 2.) Turnover: rate at which employees leave an organization 3.) Absences: employees who fail to show up for as scheduled 4.) Tardiness:
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Chapter 9&11 - Written Report - CHAPTER 9: EMPLOYEE...

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