16. Principles of Business Communication

16. Principles of Business Communication - Chapter Eight...

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Writing That Works | Chapter 8 Bedford/St. Martin's (c) 2010 1 Chapter Eight Understanding the Principles of Business Communication
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Writing That Works | Chapter 8 Bedford/St. Martin's (c) 2010 2 Chapter Eight Table of Contents Writer’s Checklist: Selecting the Medium Writer’s Checklist: Using Tone to Build Goodwill Writer’s Checklist: Managing Your E-mail and Reducing Overload
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Writing That Works | Chapter 8 Bedford/St. Martin's (c) 2010 3 Writer’s Checklist: Selecting the Medium Consider your audience, purpose, and what is typical or expected in your organization. Generally, use written forms and messages for precise wording; use telephone, videoconference, and in-person communication when you need, for example, to resolve a misunderstanding. Use e-mail to send messages and electronic documents, maintain professional relationships, elicit discussions, and collect opinions from distant as well as wide audiences.
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Writing That Works | Chapter 8 Bedford/St. Martin's (c) 2010 4 Writer’s Checklist: Selecting the Medium (continued) Use instant messaging when you need to communicate and share files in real time with one or more people in multiple locations who do not have convenient access to e-mail at their current locations. Use letters on organizational stationery for outside
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16. Principles of Business Communication - Chapter Eight...

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