cja 304 wk 1 Barriers to Effective Communication

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Running head: BARRIERS TO EFFECTIVE COMMUNICATION 1 Barriers to Effective Communication Michelle Chaney CJA 304 June 27, 2011 Pamela Knothe
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BARRIERS TO EFFECTIVE COMMUNICATION 2 Everyone uses some form of communication every day. It may be through e-mail, on the telephone, or face-to-face. Knowing when to communicate is as important as knowing what form of communication to use. For individuals in law enforcement good communication skills, both oral and written, are essential to their responsibilities. Although there is a significant difference between listening and hearing, both play a vital role in how the receiver of a message interprets the communication and if it can hold their interest long enough to understand it. The three components of communication are verbal, nonverbal, and paraverbal. Verbal communication is the verbal exchange of information between two or more people and is the most common form of communication. Nonverbal communication is the exchange of information without the use of words. This communication can be a simple nod of the head, a smile, a hand gesture, or even a grimace. Hand gestures are a common form of nonverbal communication in law enforcement. Paraverbal communication is the tone or inflection in the voice that a message is conveyed with. For example, whispering to someone means that no one else should be privy to the information passed along. On the other, shouting could be perceived as anger or ensuring they are heard over a crowd. It depends on the circumstances surrounding the communication at a particular moment. Hearing a spoken word is the first step in the communication process. The words hearing and listening do not mean the same thing (Wallace & Roberson, 2009). Hearing occurs when the ears pick up a sound and that sound is transmitted to the brain. Listening, however, is the deciphering of those sounds into words and requires the receiver of the message to be an active participant of the communication (Wallace & Roberson, 2009). Because the speed of thinking is
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This note was uploaded on 08/15/2011 for the course CJA cja 314 taught by Professor Moore during the Spring '11 term at University of Phoenix.

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cja 304 wk 1 Barriers to Effective Communication - Running...

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