ACCY304-11%20Quality - Quality Control Session 11 February...

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Unformatted text preview: Quality Control Session 11 February 28, 2011 1 Department of Accountancy University of Illinois at Urbana-Champaign 2 A definition of quality Quality is conformance to requirements fitness for use customer satisfaction and loyalty External customers e.g., users, shareholders, government Internal customers e.g., downstream workers, other departments Department of Accountancy University of Illinois at Urbana-Champaign 3 Quality The two components of quality: Product features Freedom from deficiencies Traditional versus modern Traditional quality activities have concentrated on manufacturing Modern quality activities encompass all activities Department of Accountancy University of Illinois at Urbana-Champaign Internal versus customer-focused Internal view Compare product to specification Get product accepted at inspection Prevent plant and field defects...
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This note was uploaded on 08/18/2011 for the course ACCY 304 taught by Professor Bol during the Spring '11 term at University of Illinois at Urbana–Champaign.

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ACCY304-11%20Quality - Quality Control Session 11 February...

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