Week9-INFS1000-S1-2010-preview

Week9-INFS1000-S1-2010-preview - INFS1000: Digital Business...

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Unformatted text preview: INFS1000: Digital Business Innovation Week 9: Business Process Modeling (BPMN) Before we start... ... some organisational matters: INFS1000: Digital Business Innovation 2 INFS1000 Course layout Main concepts Lab classes 1 IS Introduction 1 Five components of IS, IT vs. IS, “business first” No lab classes 01/03/10 2 Business Processes 2 BP definitions & components, Role of BPs for business, Role of info, process automation No lab classes 08/03/10 3 Competitive Advantage 3 Structure of a business (functional vs. process view), value chain, industry structures, strategy Team work & collaboration 15/03/10 4 Databases & Information 5 Database definition & role, tables & relationships, Forms, Reports, Queries, ERD introduction Project management 22/03/10 5 Data Modeling (ERD) practice ER modeling (Chen’s Notation) Data Modeling (ERD) 29/03/10 6 BIS Ethical Issues / 4 Dimensions of Info. Ethics, Ethical dilemmas, judging dilemmas, making decisions Data Modeling (ERD) 12/04/10 7 Business Process Mgmt 7 Role of BPM, Scope, BPMN, Process change/ innovation, cross-functional systems Data Modeling (ERD) 19/04/10 8 (ANZAC Day) / (ANZAC Day) Database Design 26/04/10 9 Process Modeling (BPMN) / practice process modeling (BPMN) Database Design 10 E-Commerce 8 B2B vs. B2C, examples, challenges & benefits, role of IS in EC-based innovation Process Modeling (BPMN) 11 Business Intelligence 9 BI model, business data architecture, DW vs. transactional databases, Role of BI for business Project work 12 Collab. & Knowledge M. CE 2/4 Platforms for team collaboration, Enterprise 2.0, Knowledge Sharing, Content Management Project work 13 Wrap up & Exam prep UoS Evaluations, Repetition, Exam overview Lab Presentation Business innovation Business transformation IS and the organisation Ch Data & information Topic INFS1000: Digital Business Innovation CE 7 / <EXAM> 03/05/10 10/05/10 17/05/10 24/05/10 31/05/10 3 Learning objectives: At the end of this workshop you will have a much better understanding of… ›  Applied knowledge: -  How to design a Process Diagram with BPMN ›  Lateral thinking (learning to be creative) -  Thinking across different examples of BPMNs: Looking for similarities and patterns ›  Reading guide: -  No Textbook reading -  $RU case part 5 INFS1000: Digital Business Innovation 4 Agenda for today 1. Repetition W7: BPM 2. Activity: Multiple Choice & Jetstar BPMN (Homework) 3. Business Process Modeling Notation 4. Activity: Design Process Diagram in BPMN INFS1000: Digital Business Innovation 5 Q1: Why Is Business Process Management Important to Organisations? ›  Every business needs/has business processes ›  Processes change over ?me: nothing stays the same oAen deliberate changes for the sake of improvements! ›  Business Process Management (BPM) -  Systema?c process of crea?ng, assessing, and improving business processes -  BPM applies to all organisa?ons (including not ­for ­profit and government agencies/ departments) -  Involves four stages INFS1000: Digital Business Innovation 6 Four stages of BPM 1.  Create a model of the current business process -  -  -  “As ­is” model documents the current process Business users (that is YOU!) review and adjust the model; it is changed to solve process problems The result is a “to ­be” model new process 2.  Create System Components -  -  Create or alter Informa?on Systems to support/facilitate new process Uses the 5 elements of IS (hardware, soAware, data, procedures, people) 3.  Implement new business process -  Change the way the organisa?on operates, train people 4.  Create policy and procedures to assess process effec?veness on an ongoing basis -  Adjust and repeat cycles (repeat the steps) INFS1000: Digital Business Innovation 7 Agenda for today 1. Repetition W7: BPM 2. Activity: Multiple Choice & Jetstar BPMN (Homework) 3. Business Process Modeling Notation 4. Activity: Design Process Diagram in BPMN INFS1000: Digital Business Innovation 8 Activity W9(1): Multiple Choice Repetition ›  Multiple Choice Activity on Business Process Management (BPM) INFS1000: Digital Business Innovation 9 Activity W7(3) Homework: Model simple BPMN Create a process model for online check-in process at Jetstar ›  See the following demo: h]p://japps.jetstar.com/webcheckin/ index.php ›  Your task: Try to model the depicted process using BPMN. -  Please visualise the data flow to and from the Jetstar database (see page 175 (figure 7 ­11) as an example). ›  Finish Homework and pick up 2 marks INFS1000: Digital Business Innovation 10 Agenda for today 1. Repetition W7: BPM 2. Activity: Multiple Choice & Jetstar BPMN (Homework) 3. Business Process Modeling Notation 4. Activity: Design Process Diagram in BPMN INFS1000: Digital Business Innovation 11 A little Example ›  The Order Management process is triggered by the recep?on of a purchase order from a customer. The purchase order has to be checked against the stock re the availability of the product(s) requested. Depending on stock availability the purchase order may be confirmed or rejected. If the purchase order is confirmed, the goods requested are shipped and an invoice is sent to the customer. INFS1000: Digital Business Innovation 12 The Process model No Available? Yes INFS1000: Digital Business Innovation 13 BPMN: our set of symbols Events Start event Artefact Data object End event Transa?on details Timer event Connections Activities Process flow Ac?vity Task Ac?vity Sub process X Parallel Fork/Join Exclusive Decision/ Merge INFS1000: Digital Business Innovation Lane 1 Lane 2 + Pool Gateways Pool & Swim Lanes Pool + Message flow 14 Business Process Modelling Nota6on – full set of elements Gateways v. 1.2 Ac?vi?es Data ­based Exclusive Gateway Task Paralllel Gateway Data Data Object Data Object Mul?ple Instances Inclusive Gateway Undirected Associa?on Event ­based Exclusive Gateway Collapsed Subprocess Complex Gateway Events Start Loop Intermediate Catching End Directed Associa?on Bidirected Associa?on Transac?on Throwing Ad ­hoc Subprocesses Plain Message ∼ Timer Pool Error Cancel Compensa?on Condi?onal Signal Mul?ple Transac?on Sequence Flow Documenta?on Group Condi?onal Flow Link Terminate Default Flow Text Annota?on Message Flow INFS1000: Digital Business Innovation Author: Christoph Hartmann Web: http://www.acidum.de 15 BPMN: important rules Task Activities Ac?vity Ac?vity + Task ›  An atomic ac?vity. Sub process ›  Represents the work perform in this process step ›  Usually requires some input and creates an output. -  These are depicted as documents. Sub process ›  A compound ac?vity. ›  Represents a complex ac?vity. ›  The plus symbol Indicates that it can be opened for more detail. ›  Can be detailed in a separate model. INFS1000: Digital Business Innovation 16 BPMN: important rules Process flow Connections Process flow ›  Also called: sequence flow. Message flow ›  Models the order of ac?vi?es (normal flow). Artefact Data object Transa?on details Artefact: Data object ›  Ac?vi?es happen strictly in the order they are connected by sequence flow elements. Message flow / data flow ›  Represents the flow of data objects. ›  Represents the flow of physical ›  Data objects can be a]ached to documents, as well as electronic data sequence flow; no separate message across ac?vi?es. flow is needed. ›  Can be a]ached to both process and ›  Message flow only needed, when data message flow elements. flows separate from sequence flow. INFS1000: Digital Business Innovation 17 BPMN: important rules Events Start event Start Event: End event ›  Every process begins with a start event. Timer event End Event: ›  Every process end with at least one end event. Timer event: ›  This is a so ­called inter ­mediate event, which can happen anywhere in the process ›  The event wait for something to happen (e.g. a specified ?me to pass); can be used to model a delay or pause. INFS1000: Digital Business Innovation 18 BPMN: important rules Gateways Parallel Fork / Join + X Parallel Fork/Join Exclusive Decision/ Merge ›  Read symbol as “AND” ›  When outgoing: -  All paths will be followed (in parallel) ›  When incoming: Important ›  Gateways control the process flow and help implement logic. ›  Dis?nguish between splits and merges -  Split: divide process flow in separate paths (mul?ple outgoing flows) -  Merge: Bring together process paths (mul?ple incoming flows) INFS1000: Digital Business Innovation -  All ac?vi?es leading to the Join need to be fulfilled for the process to proceed Exclusive Decision / Merge ›  Read symbol as “X ­clusive” ›  When outgoing: -  Only one of the paths will be followed ›  When incoming: -  Process will proceed when any of the incoming ac?vi?es have been fulfilled. 19 BPMN: important rules Pool & Swim Lanes ›  Act as containers for processes Lane 1 Lane 2 Pool Pool Pools ›  The use of pools and swim lanes is op?onal, but some?mes useful. ›  Each pool represents one par?cipant in a business process (e.g. customer or supplier) ›  Empty pools are some?mes used to model document exchanges Swim lanes ›  Represent internal business roles in a business process ›  Used to be]er visualised the ac?vi?es carried out by these roles. INFS1000: Digital Business Innovation 20 Agenda for today 1. Repetition W7: BPM 2. Activity: Multiple Choice & Jetstar BPMN (Homework) 3. Business Process Modeling Notation 4. Activity: Design Process Diagram in BPMN INFS1000: Digital Business Innovation 21 Activity W9(2): Read and interpret BPMN ›  Learning Objec?ves: -  Design a swim lane based BPMN process diagram ›  $RU need to document their business processes. -  They start with the main business process. -  Mar?n Skyesdale has carried out an interview with Kerrie and Murray. -  Use this interview to design a process diagram based on BPMN -  Use the swim lanes and pools provided. INFS1000: Digital Business Innovation 22 The key ‘take-aways’ for today ›  BPMN nota?on: set of symbols ›  The func?oning of Gateways in BPMN ›  Designing your own BPMN ­based model: prac?ce, prac?ce... INFS1000: Digital Business Innovation 23 Activity W9(3): Design a BPMN model ›  Based on extension to part 5 of $RU case text INFS1000: Digital Business Innovation 24 ...
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