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Unformatted text preview: matter who waits on us each week we still get the same consistent service every time. Consistency is a key component they have instilled in their employees. The business has found the correct combination of great trade goods and combined it with a very capable staff. Finally from what I can tell the business organization is good. The owners of the diner are constantly on site and interact with the customers constantly. They create a family environment for the customers and the employees. They interact well with the customers. We are always treated like an important part of their business. Even during busy hours they still maintain a high quality of service. Above all they have created a good business system by combining excellent business commerce, great business occupation, and a strong business organization....
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- Spring '10