This preview shows page 1. Sign up to view the full content.
Unformatted text preview: the internet is an amazing tool. In 2007 the technology was available to integrate their entire system to ensure customer service needs were met no matter what kind of disaster was to strike. If the decision were mine I would integrate baggage handling, reservations, and crew members into one user friendly system. Communication is the key to a successful business and if all areas of the business can’t communicate effectively then problems will occur. Finally I would update the website so it’s interactive for customers. With today’s technology abilities many issues could be solved by having a website that covers all of a customer’s needs from the moment they purchase a ticket to the point when they complete their travel....
View Full Document
This note was uploaded on 08/21/2011 for the course BUS 101 taught by Professor Doe during the Spring '10 term at University of Phoenix.
- Spring '10