HIM450_Unit1_2010 - AHS 450 Quality Management in Health...

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AHS 450 Quality Management in Health Care UNIT 1: THE BIG PICTURE
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Topics Covered in This Lecture ± Current issues impacting health care quality ± Role of providers, purchasers, and consumers in evaluating and improving health care quality
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Quality in Health Care ± The “right” medical interventions ± “Good outcomes ± Clean and pleasant facilities ± “Best” technology
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Six Key Dimensions of Health Care Quality 1. Safe 2. Effective 3. Patient-centered 4. Timely 5. Efficient 6. Equitable Institute of Medicine. 2001. Crossing the Quality Chasm: A New Health System for the 21st Century. Washington, D.C: National Academy Press http://www.nap.edu/openbook/0309072808/html/
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± Key Findings of the Institute of Medicine’s Report on Errors in Medicine ² 44,000 – 98,000 deaths from errors each year in American hospitals ² Eighth leading cause of death ² Most errors caused by the complexity of health care services Institute of Medicine.1999. To Err is Human: Building a Safer Health System. Washington, D.C.: National Academy Press. http://books.nap.edu/html/to_err_is_human/
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HIM450_Unit1_2010 - AHS 450 Quality Management in Health...

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