ch. 2 slidesedited_clean - Healthcare Operations Management...

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Chapter 2. History of Performance Improvement Daniel B. McLaughlin Julie M. Hays Healthcare Operations Management
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Copyright 2008 Health Administration Press. All rights reserved. 2-2 Chapter 2 History of Performance Improvement Knowledge Based Management (KBM) Scientific Management - Mass Production - Frederick Taylor - Frank and Lillian Gilbreth Quality - Quality Gurus TQM, CQI, Six Sigma ISO 9000, Baldrige Award Lean Service Typologies
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Copyright 2008 Health Administration Press. All rights reserved. 2-3 Operations Management What is operations management? Operations management is the design, operation, and improvement of the processes and systems that create and deliver the organization’s products and services. The goal of operations management is to more effectively and efficiently produce and deliver the organization’s products and services.
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Copyright 2008 Health Administration Press. All rights reserved. 2-4 Operations Management in Healthcare Organizations Cost and level of healthcare is increasing - 1987 11% of US economy for healthcare - 2004 15% of US economy Control costs Improve level of service Improve quality
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Copyright 2008 Health Administration Press. All rights reserved. 2-5 Systems View Labor Material Machines Management Capital Goods or Services OUTPUT INPUT Transformation Process Feedback
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ch. 2 slidesedited_clean - Healthcare Operations Management...

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