HC OPs Management - Chapter 12 v1 (dbm)_edited

HC OPs Management - Chapter 12 v1 (dbm)_edited - Heal t hc...

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Heal t hcar e Oper at i ons Management © 2008 Heal t h Adm i ni st r at i on Pr ess. Al l r i ght s 1
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Chapter 12 Scheduling
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Heal t hcar e Oper at i ons Management © 2008 Heal t h Adm i ni st r at i on Pr ess. Al l r i ght s 3 Scheduling and Capacity Management Staff Scheduling Job/Operation Scheduling and Sequencing Rules Appointment Scheduling Schemes Advanced Access Scheduling Operating and Market Advantage Implementing Advanced Access Metrics for Advanced Access Using Arena® to Model Scheduling
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Heal t hcar e Oper at i ons Management © 2008 Heal t h Adm i ni st r at i on Pr ess. Al l r i ght s 4 Staff Scheduling Optimization/mathematical programming (Chapter 6) Simulation (Chapter 11)
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Heal t hcar e Oper at i ons Management © 2008 Heal t h Adm i ni st r at i on Pr ess. Al l r i ght s 5 Riverview Clinic Urgent Care Staffing  Using Linear Programming (LP) Objective: Minimize salary and benefit expenses while satisfying nurses Five consecutive days, with two days off every seven days Schedules chosen by seniority Sun Mon Tues Wed Thurs Fri Sat Nurses Needed/Day 5 4 3 3 3 4 6 Salary and Benefits/Nurse-Day ($/day) 320 240 240 240 240 240 320
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Heal t hcar e Oper at i ons Management © 2008 Heal t h Adm i ni st r at i on Pr ess. Al l r i ght s 6 LP Problem There are seven possible schedules (Sunday and Monday off, Monday and Tuesday off, and so forth). Objective: minimize: Salary and benefit expense = $320 × Sun. # of nurses + $240 × Mon. # of nurses + $240 × Tues. # of nurses + $240 × Wed. # of nurses + $240 × Thurs. # of nurses + $240 × Fri. # of nurses + $320 × Sat. # of nurses
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Heal t hcar e Oper at i ons Management © 2008 Heal t h Adm i ni st r at i on Pr ess. Al l r i ght s 7 LP Problem Subject to: The number of nurses scheduled each day must be greater than the number of nurses needed each day. Sun. # of nurses 5 Mon. # of nurses 4 The number of nurses assigned to each schedule must be greater than 0 and an integer. # A (B, C, D, E, F, or G) nurses 0 # A (B, C, D, E, F, or G) nurses = integer
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Heal t hcar e Oper at i ons Management © 2008 Heal t h Adm i ni st r at i on Pr ess. Al l r i ght s 8 Excel  Solver Setup Minimize Salary and Benefit Expense
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Heal t hcar e Oper at i ons Management © 2008 Heal t h Adm i ni st r at i on Pr ess. Al l r i ght s 9 Excel  Solver Solution
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Heal t hcar e Oper at i ons Management © 2008 Heal t h Adm i ni st r at i on Pr ess. Al l r i ght s 10 Excel  Solver Setup Maximize Nurse Satisfaction
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Heal t hcar e Oper at i ons Management © 2008 Heal t h Adm i ni st r at i on Pr ess. Al l r i ght s 11 Excel  Solver Solution Maximize Nurse Satisfaction
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Heal t hcar e Oper at i ons Management © 2008 Heal t h Adm i ni st r at i on Pr ess. Al l r i ght s 12 Job/Operation Scheduling and  Sequencing Rules  First Come, First Served (FCFS) Earliest Due Date (EDD) Earliest Operation Due Date (ODD) Shortest Process Time (SPT) Critical Ratio (CR)
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HC OPs Management - Chapter 12 v1 (dbm)_edited - Heal t hc...

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