unit1 - Introduction to Operations Why study operations? To...

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1 AHS 403 Operations Management in HCOs Introduction to Operations ± Why study operations? y To help you meet the challenges and demands and take advantage of the many opportunities in the healthcare industry. ± The healthcare arena is filled with opportunities for significant operational improvements. The Challenge ± U.S. healthcare costs more than $2 trillion/year ± Healthcare inflation >CPI for many years ± Continuing issues of safety and errors ± Lack of use of evidence-based medicine ± Patient dissatisfaction IoM±Crossing the Quality Chasm Goals of a New System Safe Effective Patient-centered Patient centered Timely Efficient Equitable Steps to Close the Chasm ± Care based on continuous healing relationships ± Customization based on patient needs and values ± The patient as the source of control ± Shared knowledge and the free flow of information ± Evidence-based decision making Steps to Close the Chasm ± Safety as a system property ± The need for transparency ± Anticipation of needs ± Continuous decrease in waste ± Cooperation among clinicians
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2 The Opportunity ± Evidence-based medicine y Could reduce healthcare costs by 28 percent y Over 400 care guidelines currently available ± Knowledge-based management y The new engineering/healthcare partnership y Widespread adoption of electronic health records
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unit1 - Introduction to Operations Why study operations? To...

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