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Arnold Palmer_text1 - 11. Culture of Quality at Arnold...

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11. Culture of Quality at Arnold Palmer Hospital Why is it important for Arnold Palmer to get a patient's assessment of health care quality? Does the patient have the expertise to judge the health care he/she receives? Arnold Palmer Hospital exists due to its customers (patients). Knowing the customers' expectations is very important for improving the hospital's services. If patient/s is/are disgruntled by any service/s, the hospital should be thinking about ways to improve their process. Further, a patient's assessment enables the hospital to know whether their services would be recommended to others, after all, word of mouth is the best advertising. Also, patients will not have the expertise to judge the quality of health care they received, if and only if, they have not been provided with the detailed information on their health problems and the corresponding medical diagnosis/treatments. Considering the fact that the patients are provided with this information at Arnold
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Arnold Palmer_text1 - 11. Culture of Quality at Arnold...

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