ch1_ques - A MANAGERS DILEMMA 31. Which of the following...

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A MANAGER’S DILEMMA 31. Which of the following best describes Steven Siegal level of management at the CPA a. first-line manager b. middle manager c. top manager d. supervisor 32. The major challenge facing Steven Siegel at the CPA firm of Lipschultz, Levin & Gray is ______________. a. increasing sales and avoiding bankruptcy b. keeping professionals excited about work that can be routine and standardized c. increasing the customer loyalty and retention d. reducing embezzlement of the company’s funds 33. Which of the following best describes Steven Siegal’s role at the CPA firm of a. leader b. liaison c. monitor d. figurehead e. spokesperson 34. According to the company profile in “A Manager’s Dilemma,” which of the following skills are most important to Steven Siegal? a. technical skills b. accounting skills c. conceptual skills d. supervisory skills WHO AR E MANAGERS? 35. _____________ are organizational members who integrate and coordinate the work of others. a. Managers b. Team leaders c. Subordinates d. Operatives e. Agents 36. Which of the following is the lowest level of management? a. team leaders b. middle managers c. first-line managers d. top managers e. subordinates 37. Supervisor is another name for whom? a. team leaders b. middle managers c. first-line managers d. top managers e. subordinates
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All levels of management between the supervisory level and the top level of the organization are termed _____________. a. middle managers. b. first-line managers. c. supervisors. d. foremen. e. coaches. 39. "Agency head" or "plant manager" is most likely associated with which of the following? a. team leaders b. middle managers c. first-line managers d. top managers e. subordinates 40. Of the following, which is the best example of a middle manager in a university work environment? a. assistant professor b. Dean of Students c. full professor d. president e. part-time instructor 41. "Division manager" is associated with which of the following levels of management? a. team leaders b. middle managers c. first-line managers d. top managers e. subordinates 42. Typically, in organizations it is the _____________ who are responsible for making organizational decisions and setting policies and strategies that affect all aspects of the organization. a. team leaders b. middle managers c. first-line managers d. top managers e. subordinates 43. "Executive vice president, president, managing director, chief operating officer, chief executive officer, or chairman of the board” are positions associated with which of the following levels of management? a. team leaders b. middle managers c. first-line managers d. top managers e. subordinates WHAT IS MANAGEMENT? 44.
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ch1_ques - A MANAGERS DILEMMA 31. Which of the following...

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