Exam One Review Sheet - Exam One Review Sheet Chapter 1,...

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Exam One Review Sheet Chapter 1, Foundations of Communication Define communication (explain the three parts) o Process: Its ongoing, irreversible, and systematic o Stimulation of Meaning: When people communicate, we do not put meanings into another person’s mind, like dropping a letter into a post- office box. Instead, our communication stimulates the other person to create meaning. o Both verbal and nonverbal: In face-to-face encounters, the verbal and nonverbal components are inherently intertwined List the eight propositions about interpersonal communication. o Communication has both verbal and nonverbal components o You cannot NOT communicate o Communication expressed both content and relationship o Meanings are in people o Communication is irreversible o Communication is a learned skill o Communication takes place in physical and psychological contexts Explain the different components of the model of interpersonal communication. o Channel: The medium through which a message passes on its way from source to receiver o Content: The substantive aspect of a message o Feedback: The interplay between encoding and decoding messages o Message: the result of an act of encoding o Receiver: the recipient of a message Decoding: The act of attaching meaning to a message sent by a source o Source: the originator of a message Encoding: The act of transforming an idea into a message to transmit to a receiver o Noise: any condition that affects the fidelity of the message being sent External noise: includes any distracting condition outside of yourself (around your current environment) Internal noise: includes all barriers to communication that come from within you. Chapter 2, So What's Stopping You? How do situational anxiety and dispositional anxiety differ? o Situational Anxiety: The normal anxiety people experience when they find themselves in a stressful situation o Dispositional communication anxiety: The anxiety you feel about communicating in most situations. Often called “trait-like anxiety.”
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o Situational Anxiety is normal anxiety for a short period of time. Dispositional Anxiety find that if affects them in most parts of their lives. Explain the reasons why some people experience communication apprehension. o Inadequate positive reinforcement o Poor skills development o A lack of good models of communicating Describe ways to manage, reduce or overcome the fear of communicating. o Systematic desensitization: A therapeutic technique to help prevent anxious people reduces their fears by associating communication with relaxation. o Cognitive therapy: A type of therapy that helps alleviate people’s fears through directed conversation. o
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This note was uploaded on 08/24/2011 for the course CMS 306M taught by Professor Gomez during the Fall '06 term at University of Texas at Austin.

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Exam One Review Sheet - Exam One Review Sheet Chapter 1,...

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