Dollar Tree - Dollar Tree Dollar Tree Leadership and...

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Dollar Tree Dollar Tree Leadership and organizational Behavior By Russ Graziano GM 591 Thomas Waite 1
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Dollar Tree Dollar Tree is the nation’s largest single price point retail with over 3300 stores across the United States. Originally founded in 1953 by K.R. Perry under the name of Ben Franklin variety stores. Then in 1970 Macon Brock, Doug Perry, Ray Compton and K.R. Perry changed the name to K&K 5and 10 and a few additional stores were then opened. In 1986 the first Dollar Tree was opened and the K&K stores were sold to K.B. Toys. 2
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Dollar Tree (Associate Handbook 2006) By 1995 Dollar Tree began being traded on NASDAQ and by 2009 Dollar Tree stores numbered over 3300 coast to coast and being headquartered in Chesapeake Virginia. In addition to the stores Dollar Tree also operates 12 distribution centers with the logistics being mostly contracted out to Swift Trucking. During the four years employed by Dollar Tree several issues have been noticed that have lead to organizational and leadership problem. The first issue noticed is the rate of pay and lack of consistent pay increases. While many other retail organizations are starting associates with experience above minimum wage Dollar Tree does not. In addition other retail and no retail business to be competitive try and give wages above minimum wage and again Dollar Tree will not. Once someone is hired by Dollar Tree the method for reviews and raises is not set in writing and many store managers do not even bother to give part time associates reviews and raises when they are deserved. This has created some very poor job performance and job satisfaction. The is the hours kept by store management. The store managers are salaried managers and are required to work at least 48 hours. Many store managers have been told to work until the job is done or do whatever it takes to make sure your store is to standards. That can mean anything, store managers have worked open (7 am) to close (930pm) many times in one week because their stores were not up to company standards or a delivery was late or a sick call by an assistant manager. But mainly it is the attitude that the store manager will do whatever it takes that can and has ruined 3
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Dollar Tree are marred job satisfaction. Job satisfaction is and was low also because of the procurement and logistics. Dollar Tree stocks their stores based largely on a computer assisted ordering system , which is when an item is sold in the store it begins to generate an order to restock that item. It sounds and should be an excellent tool, but there are other factors involved which confuse and complicate the restocking. Store size and sales also affect store’s orders. Procurement has not updated many of the stores data that affect these orders. For example
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Dollar Tree - Dollar Tree Dollar Tree Leadership and...

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