Review & Discussion Questions (WK5)

Review & Discussion Questions (WK5) - Stores,...

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1 REVIEW AND DISCUSSION QUESTIONS (WK5) Discussion Question: Choose one question that has not been answered yet from Operations & Supply Management Review & Discussion Questions on page 323, 348, or 378. Develop a 'one paragraph' answer to the question and submit it to the classroom. If all questions have been taken, perform a web search on an assigned topic, write a narrative, and submit it to the classroom as a discussion note. Respond to at least one weekly discussion question answer (other than your own) in the classroom. CH9, P323, Q1 – Is the goal of Six Sigma quality realistic for services such as Blockbuster Video
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Unformatted text preview: Stores, (Pages 313-319? I would say a goal of Six Sigma can also be used for services. The one area where Six Sigma maybe difficult is that many aspects of service quality are based upon a customers perception. For example: The courtesy of the clerk. In spite of all efforts someone may perceive that the clerk was not courteous. But in spite of this problem, every effort should be made to attain Six Sigma in both manufacturing and service settings. ....
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