Unformatted text preview: Stores, (Pages 313-319? I would say a goal of Six Sigma can also be used for services. The one area where Six Sigma maybe difficult is that many aspects of service quality are based upon a customer’s perception. For example: The courtesy of the clerk. In spite of all efforts someone may perceive that the clerk was not courteous. But in spite of this problem, every effort should be made to attain Six Sigma in both manufacturing and service settings. ....
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This note was uploaded on 08/24/2011 for the course MGMT 375 taught by Professor Martinbrennan during the Summer '10 term at Park.
- Summer '10