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Unformatted text preview: Lecture (WK4) Process Maturity Levels Hello Class - In the first week of this course we started off dealing with the term 'process'. This is appropriate because by the study of processes we can divide the activities of an operation into component pieces. This is indicated by the definition of process we studied. "A process is any part of an organization that takes inputs and transforms them into outputs". Examples of processes included that of Honda Motors who assembles the Accord in a plant in Marysville, Ohio. The plant takes in parts and components that have been previously fabricated. Using labor, equipment along an assembly line, and energy, these parts and components a transformed into automobiles. There are many sub processes in the plant that comprise this overall process. Another example of processes we find at each of McDonald's restuarants. Inputs to the overall process is hamburger meat, lettuce, tomatoes, and potatoes. Trained labor (cooks, order takers, and capital equipment) then use various process to transform these inputs to sandwiches, french fries, and other...
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- Summer '10
- Capability Maturity Model, Hamburger, Honda Motors, Erlan Burk