Reading (WK1) - • Other differences in services and goods...

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Reading (WK1) Operations & Supply Management: Chapters 1, 2, Supplement A, Supplement B, Operations management is defined as the design, operation, and improvement of the system that create and deliver the firm' primary products and services Operations management is concerned with the management of the entire system that produces a good or delivers a product The essential difference between services and goods production is that services is an intangible process, while a good is the physical output of a process
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Unformatted text preview: • Other differences in services and goods production are that services, location of the service facility and direct customer involvement in creating the output are often essential factors. In goods production they usually are not. • In some cases production of services and goods are integrated. Some manufacturers provides services with their goods. Some service organizations manufacture the physical products they deliver to the customer. Please type all content above this box. Deleting this box or space below this box may break the Stylesheet...
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