This preview shows page 1. Sign up to view the full content.
Unformatted text preview: Service differences from manufacturing:- high degree of personalization- speed of delivery'- direct customer contact- variability of service encounter- unavailability of buffering and scheduling- greater need for flexibility Please type all content above this box. Deleting this box or space below this box may break the Stylesheet...
View Full Document
This note was uploaded on 08/25/2011 for the course MGMT 375 taught by Professor Martinbrennan during the Summer '10 term at Park.
- Summer '10