Reading (WK3)

Reading (WK3) - Service differences from manufacturing:-...

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Reading (WK3) : Chapters 5, 5A, 6, 6A, Text CD, PowerPoint Slides, & Videos for assigned chapters. Types of processes (categorized by function): Conversion Fabrication Assembly Testing Process Flow Structures Job Shop Batch Shop Assembly Line Continuous Flow Service system design matrix is similar to product process matrix
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Unformatted text preview: Service differences from manufacturing:- high degree of personalization- speed of delivery'- direct customer contact- variability of service encounter- unavailability of buffering and scheduling- greater need for flexibility Please type all content above this box. Deleting this box or space below this box may break the Stylesheet...
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This note was uploaded on 08/25/2011 for the course MGMT 375 taught by Professor Martinbrennan during the Summer '10 term at Park.

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