Lohr-p65 - Software Quality Author: Claire Lohr Presenter:...

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Software Quality Author: Claire Lohr Presenter: Ehsan Ghaneie
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What is quality? The degree to which a system, component, or process meets specified requirements The degree to which a system, component, or process meets customer or user needs or expectations
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Other Definitions: Conformance to user requirements Achieving excellent levels of fitness for use Market-driven quality Customer-driven quality
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TQM principals Everyone has a customer There is quantitative feedback from all customers Corrective actions occur based on the measures Every process has an owner
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Software Quality Activities: Quality Assurance (QA) Quality Control
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Software Engineering Culture and Ethics Establish code of ethics for all participants Impossible for SQA organization to create desired level of quality by itself Every one has to be committed Usually part of a larger quality improvement program
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Value and Cost of Quality Cost of poor quality software:
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This note was uploaded on 08/25/2011 for the course EEL 6883 taught by Professor Staff during the Spring '08 term at University of Central Florida.

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Lohr-p65 - Software Quality Author: Claire Lohr Presenter:...

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