109ECBadNews - Ty-Roe Cancer Association 1623 San Carlos...

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Unformatted text preview: Ty-Roe Cancer Association 1623 San Carlos Street, Santa Barbara, CA 93101 April 11, 2011 Mr. Jim Ball CEO Ball Catering Services 44 South Park Street, Goleta, CA 93106 Dear Mr. Ball: For the past 25 years, you have provided us with the upmost service and fulfilled exceptional requests for this association. As you know, we are one of the largest nonprofit organizations and are committed to raise money for cancer research. We also appreciate the donation you provide for this association and the discounted services. However, at our last brunch event; several complaints were made about the unprofessionalism seen from the employees. I was told that the bartender drank on the job and some complained that the food was cold. Over the past year, we have been receiving similar complaints at other of our events. Your company has truly helped us raise a lot of money and we appreciate the discount given. Receiving complaints about the catering services came as a surprise to me because of the fact that we have not received any. Because of these actions, we have decided to hire a different catering service to serve all of Ty-Roe Cancer Association’s events. We value all that you have done for us; thank you for all that you have provided for us. Cordially, Edrees Mirzakhel Regional Manager Ty-Roe Cancer Association ...
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This note was uploaded on 08/26/2011 for the course ECON 109EC taught by Professor Staff during the Spring '11 term at UCSB.

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