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section14 - • Break down barriers between departments –...

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TQM TQM Total Quality Management
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Fourteen Elements of TQM Fourteen Elements of TQM Create a constancy of purpose Adopt a new philosophy Cease dependence on mass inspection as the basis of defining quality End practice of awarding business on the basis of price alone
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Fourteen Elements of TQM Fourteen Elements of TQM Recognize problems will always exist Commit to finding them without blaming others for their existence Make a commitment to training for all staff Institute modern methods of employee supervision
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Fourteen Elements of TQM Fourteen Elements of TQM Drive out fear The Weyerhauser experience
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Unformatted text preview: • Break down barriers between departments – No turfdom • Eliminate numerical goals as the sole measure of success Fourteen Elements of TQM Fourteen Elements of TQM • Eliminate work standards which rely solely on numerical quotas • Remove barriers between employees & their pride of workmanship • Invest in programs of continuing education & retraining – Avoid confusing this point with Point #6 Fourteen Elements of TQM Fourteen Elements of TQM • Create & support in senior management an abiding commitment to work everyday to achieve a true TQM environment...
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