Ch4 Quiz.docx - Online CSRs need top skills in 1 1 point A Oral and written communications B Accurate and fast keyboarding C Multitasking D All of these

Ch4 Quiz.docx - Online CSRs need top skills in 1 1 point A...

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1 / 1 point Online CSRs need top skills in A) Oral and written communications B) Accurate and fast keyboarding C) Multitasking D) All of these Benefits of data mining include: A) Better business decisions based on a solid fact-driven understanding of specific cus B) Profitable customers that can be identified quickly and, therefore, better served wit C) Both of these D) Neither of these Both ____ and ____ methods encourage customers to spend a little more, and that results in boosting overall sales. A) Cross selling / intradepartmental selling B) Up selling / cross selling C) Personal selling / up selling D) Personal selling / cross selling
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Characteristics that place the organization at a disadvantage relative to others are termed A) strengths. B) weaknesses. C) incentives. D) threats. Shifts in consumer tastes away from the company’s products and the emergence of substitute products are examples of A) strengths. B) weaknesses. C) opportunities.
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