Tylenol Case - design and completion We focus on your...

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Lauren Brockmiller BUS 101 Dr. Barr Tylenol’s Credo states that it puts its customers first. I think this should be the first stakeholder all companies should consider. I chose to research a family business: Brockmiller Construction: We value the team approach, from the planning stages through construction. To be sure we are working as a team, Brockmiller management becomes deeply involved with the client and their needs. We are accessible to our clients. We don't waste your time with insulating layers of bureaucracy. We make sure our workload never exceeds our ability for executive involvement. By working with a select group of clients, we can allocate maximum resources to each project. We work to exceed our clients' expectations. We make sure your needs determine the project schedule,
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Unformatted text preview: design and completion. We focus on your priorities and are attentive to every detail. What's more, we believe that our commitment to client service has kept us on the cutting edge of the construction business for 80 plus years. It's the fundamental element in our success and it’s clearly illustrated by the recidivism rate of our clients. At Brockmiller, we have clients, not customers! Put our team to work for you. This seems to put employees first. This is because there is a completely different kind of customers. The risk is mostly to the employees working on construction sites. They do state that they put the customer’s needs first. Which should always be done....
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This note was uploaded on 08/29/2011 for the course BUS 101 taught by Professor Rollins during the Spring '08 term at Miami University.

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