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Slides Outline Notes - What Services Do Clients Want?...

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Overview People want to stay home State income eligibility guidelines are very low People are willing to pay for services Home care services cost significantly less than nursing homes Lifestyles Beginnings Clients frequently asked employees about additional services Anxious families called office staff looking for services Clients who became ineligible for state services wanted to stay with our company Where Will New Clients Come From? Offering new services to current clients Working with social workers in hospitals Advertising campaign planned for summer Referrals from state home care agencies
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Unformatted text preview: What Services Do Clients Want? Frequently Requested Services Overcoming Client Mistrust Clients generally nervous about strangers coming into home Must prove trustworthiness as a private agency Background checks on employees Supervisors check on employees periodically Start building a file of written references Establish reporting procedures for problems Summary Need to identify potential clients Need to identify services clients would be willing to pay for Need to establish agency as trustworthy...
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This note was uploaded on 08/29/2011 for the course CA 120 taught by Professor Staff during the Fall '10 term at Montgomery CC.

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Slides Outline Notes - What Services Do Clients Want?...

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