HRM530 W8 D1 n D2

HRM530 W8 D1 n D2 - Discussion 1: Hypothetical...

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Discussion 1: Hypothetical Telecommunication Outline the key decision made from the beginning to the end of this case. Who made each of those decisions and why? Management made the decision to improve training for the sales force. The training department decided to use an old assessment to develop the enhanced training and to update that and create a new training strategy. The training department decided to find other training delivery methods that would be more cost effective. Management decided they didn’t have time to waste for this to be done and put pressure on the training department. The training department decided (under managements pressure) to purchase generic training from a vendor. Management decided this was best because it would save time and money because sales wouldn’t have to travel because they could get the training from home. The training department decided to discuss the still declining sales with the sales team to see what was going on. The sales team decided to meet with engineers to get updated on the products and technology because they feel sales are declining because they can’t keep up with the new products being
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HRM530 W8 D1 n D2 - Discussion 1: Hypothetical...

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