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Unformatted text preview: f. Different cultures have different socially acceptable standards in hospitality g. Not everyone perceives being friendly the same way h. Moment of truth- moments when you can do something to make an impression o the customer good or bad. 2. Trends and Hospitality a. Globalization- bringing people together faster wit technology b. Safety and Security- 1. Traveling security 2. Terrorism 3. Crime c. World and diversity 1. Cruise lines- diverse people, different countries 2. Expensive d. Technology 1. Human interaction is becoming less and less • E.g. Buying tickets online, booking flights online...
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- Fall '08
- Sociology, hospitality industry