Hospitality 12 - Final Review 1. Person on the ship...

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Final Review 1. Person on the ship responsible for navigations- captain 2. Up until the 1830 what was reason for taking travel by water- trade 3. Largest cruise line in industry- carnival 4. Cruises are generally all inclusive except for- beverages, gaming, spa, off shore excursions 5. Most popular meal eaten away from home- lunch 6. Fusion restaurant- two different cuisines 7. Primary reason for implementing a comprehensive training program- reduces turnover rates 8. Cost of inflight meal- 7$ 9. Result of airlines decreasing in flight food services- more chain restaurants in airports 10. Executive committee of hotel- general manager, department heads 11. Hotel departments in lodging establishment- front office, rooms division, night audit 12. What department makes up the rooms division- housekeeping, concierge, security, communications 13. Nerve center of hotel front office 14. Suggestive selling of hotel rooms is( larger rooms, higher floor, better view )- upselling 15. What type of computer system manages guest folios- property management system
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This note was uploaded on 08/30/2011 for the course HFT 1000 taught by Professor Staff during the Fall '08 term at University of Central Florida.

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Hospitality 12 - Final Review 1. Person on the ship...

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