6/21/11
Communication Model
What is communication?
The process through which people use messages to generate meanings within and across contexts,
cultures, channels, and media
Environment
Fields of experience
Fields of experience
Sender
Receiver
encodes
message
decodes
feedback
Variables in the CMN process
1.
People
2.
Messages
3.
Channel
a.
Verbal
b.
Non-verbal
4.
Context/field of experience
5.
Noise (interference)
a.
Physical
b.
Psychological
Steps in the CMN model
1.
The sender must have an intention
2.
The intention has to be “encoded”
a.
Codes are symbols, words, gestures, and non-verbal signs
3.
The message
a.
A combination of symbols and signs used for expression
b.
3 dimensions
i.
Content (bare bones idea, “it’s cold”)
ii.
Affect (describes feelings towards something, “it’s cold”
)
iii.
Relational component (sentimental, “It’s cold, take a sweater”)
4.
Receiver
a.
Receiver must do their job well in order to have successful communication
b.
It is important that they get the message the receiver sends
5.
Decode
a.
The receiver must decode the symbols so that the meaning/message matches the intention
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- Summer '11
- Staff
- CMN, Interpersonal CMN, cmn competence
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