A.QUESTIONS FOR LEN.midterm.S11

A.QUESTIONS FOR LEN.midterm.S11 - STUDENT QUESTIONS FOR LEN...

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HERE ARE EMAIL QUESTIONS (IN NO PARTICULAR ORDER) THAT I HAVE RECEIVED FROM STUDENTS AND I HAVE PUT MY RESPONSE IN “CAPITALS” (SORRY FOR TYPOS ETC). HOPE YOU FIND THEM HELPFUL IN YOUR EXAM PREP. LEN QUESTION: Len, can you clarify what economic and technological forces are? LEN’S ANSWER: THE ECONOMIC FORCE IS LIKELY THE MOST "ILL-DEFINED" ONE OF THE SIX EXTERNAL FORCES. GIVEN THAT THIS COURSE DOES NOT ASSUME NOR REQUIRE ANY BUSINESS BACKGROUND, WE DON'T FOCUS ON THE ECONOMIC FORCE IN ANY OF OUR UPCOMING SESSIONS. SO FOR THE PURPOSE OF THIS CONCEPT APPLICATION QUESTION, REALLY ALL YOU NEED TO CONSIDER FOR THE ECONOMIC FORCE IS - HOW IS THE LOCAL BUSINESS AND POPULATION DOING IN TERMS OF "FINANCIAL" WELL-BEING? - IE., IS IT A THIRD WORLD/POOR ENVIRONMENT? IS IT AN ENVIRONMENT IN WHICH BUSINESS CAN'T DO VERY WELL (EG. PERIOD OF DOWNSIZING OR LOTS OF JOB LOSSES, NOT MUCH WORK, PEOPLE CAN'T AFFORD TO BUY MUCH ETC)?. THAT'S BASICALLY IT. AS YOU NOTED, WHILE SOME OF OUR COURSE CONCEPTS ARE MORE "TECHNICAL/SPECIFIC", THE ECONOMIC FORCE AND ALSO THE TECHNOLOGICAL FORCE ARE MOST CLOSELY ASSOCIATED WITH WHAT YOU REFERRED TO AS COMMON SENSE OR LAYPERSON DEFINITIONS. I THINK WHEN YOU FIRST TRY THESE TYPES OF CONCEPT APPLICATIONS THEY CAN APPEAR INTIMIDATING, BUT AFTER A BIT YOU'LL BE MORE COMFORTABLE MAKING ASSUMPTIONS (AND AS I SAID IN CLASS, I DON’T THINK STUDENTS ARE EVER FAULTED FOR MAKING DIFFERENT ASSUMPTIONS, AS LONG AS THEY EXPLAIN CLEARLY AND TIE IT TO THE CASE AT HAND). QUESTION: So an external force isn't always a bad force? It could be a good force on the company. I was thinking that external forces, are bad pressures on a company. LEN’S ANSWER: WHILE I HAVE CALLED THESE FORCES "CHALLENGES", THEY ARE NOT NECESSARILY "BAD" - DEPENDING ON THE NATURE OF THE FORCE AND HOW A COMPANY RESPONDS TO IT, THE FORCE CAN HAVE EITHER POSITIVE OR NEGATIVE EFFECTS ON THE ORGANIZATION.
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QUESTION- - also some pros/cons of merit based pay? . .. THE FACT IS COMMISSIONS TEND TO BE DYSFUNCTIONAL IN THAT THE BEHAVIOR THEY ENCOURAGE IS VERY NARROW - IE. IF YOU ARE REWARDING SALES BEHAVIOR, THAT DOES NOT NECESSARILY MEAN YOU ARE REWARDING CUSTOMER SERVICE. I DONT THINK OUR AIM WAS TO FULLY CRITIQUE MERIT- BASED PAY BUT JUST TO ADD A FEW MORE POINTS: - THIS FORM OF MOTIVATION BY PAY DOESNT ACCOUNT FOR FACTORS BEYOND THE CONTROL OF THE EMPLOYEE - IE. IS IT FAIR TO BASED PAY ON SALES FOR THOSE TIMES OF THE YEAR WHERE CUSTOMER TRAFFIC IS PRACTICALLY ZERO - THAT IS NOT THE FAULT OF THE SALES STAFF. - THIS FORM OF MOTIVATION BY PAY ALSO IS NOT CONDUCIVE TO TEAM-
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This note was uploaded on 08/29/2011 for the course ADMS 1000 taught by Professor Sumwaru during the Spring '09 term at York University.

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A.QUESTIONS FOR LEN.midterm.S11 - STUDENT QUESTIONS FOR LEN...

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