QUALITY ISSUES- Old Exam Questions

QUALITY ISSUES- Old Exam Questions - QUALITY ISSUES OLD...

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QUALITY ISSUES OLD EXAM QUESTIONS (The answer key is at the end of this document.) The Wyoming County Sheriff’s Office (WCSO) is undertaking a TQM initiative to improve their reputation for quality law enforcement among Wyoming County citizens. WCSO has hired you as a consultant to talk to WCSO officers and Wyoming County citizens, to gather potentially helpful information. You organize your findings and note the frequency with which you heard those comments in the image and table pictured below: W P CSO ERSONNEL Rude Officers Tired Officers, forced to work overtime Only four patrol cars on road at night WCSO POLICIES Least experienced officers must patrol busiest areas POOR REPUTATION FOR LAW ENFORCEMENT EQUIPMENT Patrol cars are “unfriendly” looking, with dark windows and sides, and extra large “Strike Force” strobe lights on top Radio “dead spots” in Wyoming County prevent patrol car from hearing dispatch’s instructions The frequency with which you heard of the various problems is tallied in the table below: Problem Areas Number of Occurrences in Your Information Gathering Interviews Patrol cars are unfriendly looking 22 Radio “dead spots” 30 Least experienced officers in busiest areas 1 Only four patrol cars on road at night 17 Tired Officers, forced to work overtime 20 Rude Officers 2 Please answer the following two questions, based on your analysis. 1. The diagram provided above the data table, in which you visually organized the problems you observed, is often called a… a) fish-bone diagram b) QFD analysis c) histogram d) project network e) kanban diagram
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2. Consider the following potential improvements that WCSO is considering: I. Replace all radio equipment in the patrol cars and the dispatch center with new 800 MHz “high-band” equipment, which will eliminate “dead spots” throughout the county and allow dispatch to stay in constant contact with patrol cars, no matter where the patrol car is. II. Repaint the entire patrol car fleet in brighter, “friendlier” colors, and replace the strobe lights with lower profile, less military-looking equipment. Other police departments have confirmed that these changes will cause people to perceive the patrol cars as very “friendly”.
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This note was uploaded on 08/30/2011 for the course MGO 302 taught by Professor Hancock during the Fall '08 term at SUNY Buffalo.

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QUALITY ISSUES- Old Exam Questions - QUALITY ISSUES OLD...

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