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chap13solutions - A Guide to Hardware Second Edition...

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A+ Guide to Hardware, Second Edition Chapter 13 Solutions Review Questions 1. Using the rule “trade good for suspected bad,” describe how to easily troubleshoot a video problem. Exchange the suspected bad monitor for one you know is good. If that doesn’t help, try exchanging the video card. 2. Give five possible questions that should be asked of a user who is experiencing computer problems. What procedure was taking place at the time? What had just happened? What recent changes did the user make? When did the computer last work? What has happened in the meantime? What error messages did the user see? 3. What is the best way to document intermittent problems? Keep a log of when the problems appear and exactly what error messages occur. 4. Using Windows, list the steps to get a printed screen of an error message. For simple DOS systems, the Print Screen key directs the displayed screen to the printer. In Windows, the Print Screen key copies the displayed screen to the Clipboard. Launch the Paint software accessory program and paste the contents of the Clipboard into the document. You might need to use the Zoom Out command on the document first.
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