chapter 11 - Chapter 11: Managing Individual Differences...

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Personality – stable psychological traits and behavioral attributes that give a person his or her identity The Big Five Personality Dimensions - Extroversion – how outgoing, talkative, sociable, and assertive a person is - Agreeableness – how trusting, good-natured, cooperative, and soft-hearted one is - Conscientiousness – how dependable, responsible, achievement- oriented, and persistent one is - Emotional stability – how relaxed, secure, and unworried one is - Openness to experience – how intellectual, imaginative, curious, and broad-minded one is The Proactive Personality – someone who is more apt to take initiative and preserve to influence the environment Five Traits Important in Organizations 1. Locus of control – indicates how much people believe they control their fate through their own efforts a. Internal – believe you control your own destiny i. Resist close managerial supervision ii. Jobs with high initiative and lower compliance iii. Respond more to merit pays or sales commission b. External – believe external forces control you i. Highly structured jobs requiring greater compliance 2. Self-Efficacy – belief in one’s personal ability to do a task i. Learned helplessness – debilitating lack of faith in one’s ability to control one’s environment b. Assign jobs accordingly c. Develop self-efficacy 3. Self-Esteem – extent to which people like or dislike themselves, their overall self-evaluation a. People with high self-esteem
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i. Handle failure better ii. Emphasize positives iii. Take more risks iv. Egotistical and boastful b. People with low self-esteem i. Focus on their weaknesses ii. Dependent on others 4. Self-Monitoring – extent to which people are able to observe their own behavior and adapt it to external situations 5. Emotional Intelligence – ability to cope, empathize with others, and be self-motivated a. Self-awareness – most essential trait, this is the ability to read your own emotions and gauge your moods accurately, so
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chapter 11 - Chapter 11: Managing Individual Differences...

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