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Alienation Bureaucracy
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An organization that uses the most efficient means to achieve a valued goal. A state in which human life is dominated by the forces of human inventions.
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Efficiency Control
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When the process of producing and acquiring the service or product is planned out in detail. A corporation or organization offering the “best” products and services that allow consumers to get quickly from one state to another (for example, from hungry to full, from fat to thin,
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from uneducated to educated).
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Externality Costs Formal Dimension
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The official, written guidelines, rules, regulations, and policies that define the goals and roles of the organization and its relationship to other organizations and with integral parties. Costs that are not figured into the price of a product but that are nevertheless eventually paid by the consumer when using, creating, or disposing of a product.
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Ideal Type Informal Dimension
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Owner- or employee- generated norms that evade, bypass, do not correspond with, or are not systematically stated in official policies, rules, and regulations. A deliberate simplification or caricature of a bureaucracy in that the characteristics emphasized exaggerate certain aspects of bureaucracy, which makes them the
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objects of comparison.
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Iron Cage of Rationality McDonaldizat ion of Society
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The process by which the principles of the fast-food restaurant are coming to dominate more and more sectors of American society as well as the rest of the world. The irrationalities that rational systems generate.
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Multinational Corporation s Oligarchy
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Rule by the few, or the concentration of decision-making power in the hands of a few persons who hold the top positions in a hierarchy. Enterprises that own or control production and service facilities in countries other than the one in which their headquarters are located.
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Predictability Organization
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A coordinating mechanism created by people to achieve an agreed-upon goal. For all intents and purposes, a state in which the service or product will be the same no matter where or when it is purchased.
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Quantificatio n and Calculation Professional- ization
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A trend in which organizations hire experts with formal training in a particular subject or activity that is essential to achieving organizational goals. The ability of customers to easily evaluate a product or service with numerical indicators.
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Rationalizatio n Trained Incapacity
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The inability to respond to new and unusual circumstances or to recognize when official rules and procedures are outmoded or no longer applicable. A process whereby thought and action rooted in emotion, superstition, and tradition are replaced by thought and action grounded in the logical assessment of cause and effect or the
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means to achieve a particular end.
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Achieved Characteris tics Apartheid
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which everyone in South Africa was put into a racial category and issued an identity card denoting his or her race. Attributes a person
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This note was uploaded on 08/30/2011 for the course SYG 2000H taught by Professor Brentmarshall during the Fall '07 term at University of Central Florida.

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Exam2 - Flashcards - The flashcards are formatted for...

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